Frequently Asked Questions

Unless otherwise specified on the product information page specific to the item you are interested in, we ship your order via USPS Priority mail.  All items are shipped with tracking information and fully insured.  Please allow a few days for your order to be processed and shipped.  You will receive confirmation that your order has shipped.  If your order is larger or unusually sized we reserve the right to ship your item via other methods, such as but not limited to USPS Parcel Post, USPS Media Mail, FED EX.

Generally orders will arrive within 7 to 10 business days.  You will receive tracking information when your item is shipped. While we try to get your order to you as fast as possible, we are not liable for any delays that are out of our control (i.e. package delays due to weather, and etc.).

Large items and orders could take longer due to the shipping method provided.

Please allow us a few days to verify your payment, your order will ship to you after verification.  You will receive shipping confirmation when available.

Please contact us via our contact form or send an email to info@faracasfinest.com.

We will get back to you as soon as possible during our business hours. Hours of operation are in E.S.T.

Hours of operation:

TUESDAY: 12-8 PM WEDNESDAY: 12-8 PM THURSDAY: 12-8 PM FRIDAY: 12-8 PM SATURDAY: 12-8 PM
SUNDAY/MONDAY: CLOSED

Yes.

You need to contact us first so that we can help facilitate your return. Returns are accepted 14 days after you receive your order. If you are wishing to return an item please contact us via our contact form or send an email to
info@faracasfinest.com.

If you feel that your item is lost or damaged please contact us immediately so that we can take care of this for you as your item is insured against loss or damage.

You do not need an account, but if you have one it is better because you can: order faster, check out faster, check the progress of your order, and update your information. Otherwise you can checkout as a guest.

To view/edit/modify your account, visit the 'my account' page by clicking here.

In order to place your order you must follow the checkout sequence. After adding your item to the cart you can either continue shopping, edit your shopping cart, or checkout. We accept PayPal and major credit cards. You will receive notification after successful purchase. You must have a valid email address to receive confirmation.

Sometimes we have coupons and you can use them.  We reserve the right to modify, deny or cancel any coupons or their requests at anytime.

If you need to change your order please contact us via our contact form or send an email to info@faracasfinest.com.

Your order cannot be changed or modified after it is shipped, any additional items purchased (if
purchased after your order ships) will be considered a new order and additional shipping charges
will apply if applicable.

Your information is safe with us and we do not store your credit card information.  Your data is transferred over a secure network connection using a current and digitally signed SSL Certificate. A secure connection (secure sockets layer) to our site will insure that your personal information is safe, just look for the https:// in our site address, this will indicate that you are connected to our secure socket layer.

When connected to our SSL (secure sockets layer), your connection to faracasfinest.com is encrypted
with 256-bit encryption.  The connection uses TLS 1.2.  The connection is encrypted using
AES_256_CBC, with SHA1 for message authentication and ECDHE_RSA as the key exchange mechanism.

Never ever, ever buy anything online using your credit card from a site that doesn't have SSL
(secure sockets layer) encryption installed. You'll know if the site has SSL because the URL for the
site will start with HTTPS:// (instead of just HTTP://) on the checkout page.

Never, ever give anyone your credit card over email. Ever.

You can click here to track your order, or click on the 'track your order' link in the top or bottom navigation.  You will receive your shipment tracking information via email and can review that tracking information on the 'track your order' page.

faracasfinest.com accepts Visa, MasterCard, American Express, Discover, and PayPal.

Contact us via our contact form.